Refund Policy

Our Commitment to Clients

We aim to deliver professional publishing, design, marketing, and creative work on every project. Your satisfaction matters, and we handle each engagement with clear communication, documented scope, and accountable delivery.

By purchasing any service from Ingram Spark Publishers Inc, you agree to the terms in this Refund Policy.

Project Deposits

Some services require an upfront deposit before production begins. Deposits reserve team time, cover planning and admin work, and secure your place in the production schedule.

• Deposits may become non-refundable once work has officially started
• Production begins only after payment is confirmed per your invoice or agreement
• You are responsible for supplying required materials, briefs, and approvals on time
• Timeline delays caused by missing client inputs may affect delivery dates and refund eligibility

Revision Policy

Most concerns are resolved through revisions included in your package. We encourage you to use those rounds before requesting a refund.

• Revision rounds depend on the package or custom scope you purchased
• Additional revisions beyond your package may be quoted separately
• Review each draft carefully and consolidate feedback so changes stay efficient
• Final approval confirms you accept the deliverable as complete for that milestone

Eligible Refund Scenarios

A refund may be considered when all of the following apply: a valid written request, accurate project details, and circumstances such as:

• We fail to deliver agreed services due to an issue on our side
• Duplicate or incorrect charges caused by a billing or technical error
• We cancel your project before completion and no usable deliverables are provided
• Delivered work materially falls outside the written scope agreed at purchase

Each request is reviewed individually. Approved amounts may be full or partial depending on work completed, expenses incurred, and project stage.

Non-Refundable Situations

Refunds are generally not issued when:

• Final approved files or deliverables have already been released to you
• You cancel or change direction after work has begun, without a scope issue on our side
• Delays result from late feedback, missing assets, or limited client communication
• Deliverables meet the agreed scope, specifications, and package description
• You have used, published, listed, or distributed the delivered work

Refund Request Process

Contact our support team with your order or project reference, a clear description of the issue, and any relevant files or correspondence.

• Email info@ingramsparkpublishersinc.com
• Include your name, service purchased, payment date, and reason for the request
• Attach screenshots, drafts, or message history that help us review your case
• We aim to respond within a reasonable business timeframe after receiving complete information

Approved refunds are returned to the original payment method when possible. Bank or card processing times vary and are outside our control.

Service Credits

In some cases we may offer a service credit instead of a cash refund, especially when partial work has been completed or both parties agree a credit is fair.

• Credits may be applied toward future publishing, design, or marketing services
• Credits are non-transferable and cannot be exchanged for cash
• Expiration or usage terms will be confirmed in writing when a credit is issued

Chargebacks & Payment Disputes

Please contact us before filing a chargeback or payment dispute with your bank or card issuer. Most billing concerns are resolved faster through direct communication.

Chargebacks opened without prior notice may pause active projects. We reserve the right to respond with documentation where disputes appear improper or abusive.

Policy Updates

We may update this Refund Policy from time to time. Changes take effect when posted on this page. Continued use of our services after an update constitutes acceptance of the revised policy, to the extent permitted by law.

Questions about refunds? Contact us at info@ingramsparkpublishersinc.com or call +1 (404) 465-1374.

Website: https://ingramsparkpublishersinc.com/